All students have been issued a laptop, charger, and carrying case for their 1:1 devices. Please review the PWCS Parent/Student Digital Device Handbook. This handbook contains information on care and use that should be reviewed by both the parent and student. Please be aware that students will be required to pay for a replacement if their device is lost, broken, or stolen.
Technology Issues?
Our PWCS Tech Support staff is happy to assist with technology-related questions or issues. Please follow the procedures listed below:
- Student can fill out the LRMS Tech Help Form (found in the LRMS Student Canvas Course). Students will be called down during the school day to address issues.
- PWCS Tech Support Help Desk can be reached at 703-791-8826 between the hours of 7:00 AM and 4:30 PM, Monday-Friday. Email directly to PWCS Tech Support - [email protected]
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The PWCS Tech Support Website has helpful information such as: Frequently Asked Questions; Resource Links; Locations of free PWCS Wi-Fi Parking Lot Schools; Technology Information for Parents/Students/Staff; and Assistance with Log In Issues.
Common Questions
My PWCS password has expired but I am at home. How can I reset it?
- Use this link - password reset link.
- Pay special attention to how you entire your birthday (MM/DD/YYYY).
- New passwords must have the following:
- between 8-225 characters long
- contain at least 1 UPPER case letter
- contain at least 1 lower case letter
- contain at least 1 number
- Contain at least 1 special character (!@#$%^&*()
- Please note you will need to restart the device for it to sync across our apps.
I forgot to bring my device/charger to school. What should I do?
Students are encouraged to call home to see if someone can drop of their device. We do not have enough devices to give out loaner devices. Teachers may have a charger students can borrow during their class period but students should not plan for that. Students may need to complete a paper copy of an assignment or complete it at an alternative time.
I've lost my charger or laptop sleeve. What should I do?
After checking at home and with your teachers, if you still can't find them, new ones can be purchased. Students will fill out the LRMS Tech Help form and bring cash or checks (made out to LRMS). Chargers are $25 and laptop sleeves are $20.
How much are common damages to the device?
- LCD - $44.99
- Digitizer - $73.31
- Keys/Keyboard - $151
- Touchpad + keyboard - $178
- Whole device/broken hinge - $403
Can I buy insurance?
YES! Parents/guardians have the option to purchase low-cost student device insurance through the PWCS-approved third-party vendor, Securranty. If purchased prior to damage, the insurance covers repairs or replacements for everything from broken screens, lost chargers, and accidental damage, with a zero deductible for one year on a school-issued HP device. The insurance cost is $29.95, which may be significantly less than repair or replacement costs without insurance. Please note that water damage is not covered.
Visit the Securranty website to purchase. Https://securranty.com/pwcs